Privacy policy

  1. Introduction

1.1     We are committed to safeguarding the privacy of our website visitors and service users.

1.2     This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3     We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

1.4     Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls below any web forms on our website..

1.5     In this policy, “we”, “us” and “our” refer to Furniture Direct (High Wycombe) Limited. For more information about us, see Section 12.

  1. How we use your personal data

2.1     In this Section 2 we have set out:

(a)      the general categories of personal data that we may process;

(b)      in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)      the purposes for which we may process personal data; and

(d)      the legal bases of the processing.

2.2     We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3     We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.4     We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.5     We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.6     We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.7     We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.8     In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.9     Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Providing your personal data to others

3.1     We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.2     We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3     We may disclose your enquiry data to Guardsman for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

3.4     In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  1. International transfers of your personal data

4.1     In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2     The hosting facilities for our website are situated in many different locations. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.3     You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

  1. Retaining and deleting personal data

5.1     This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2     Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3     We will retain your personal data as follows:

(a)    Account Data will be retained for a minimum period of 2 years following the first time you enter into contract for any of our services.

(b)    Enquiry Data will be retained for a minimum period of 2 years following the first time you contact us.

(c)    Correspondence Data will be retained for a minimum period of 2 years following the first time you enter into contract for any of our services.

5.4     Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Amendments

6.1     We may update this policy from time to time by publishing a new version on our website.

6.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3     We may notify you of changes to this policy by email.

  1. Your rights

7.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept an original copy of a utility bill showing your current address).

7.2     We may withhold personal information that you request to the extent permitted by law.

7.3     You may instruct us at any time not to process your personal information for marketing purposes.

7.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

7.5     In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6     In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7     You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8     You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9     You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)      consent; or

(b)      that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13    You may exercise any of your rights in relation to your personal data by written notice to us.

  1. Our details

8.1     This website is owned and operated by Furniture Direct (High Wycombe) Limited.

8.2     We are registered in England and Wales under registration number 02519500, and our registered office is at Victoria Street, High Wycombe, Buckinghamshire, HP11 2LT.

8.3     Our principal place of business is at Victoria Street, High Wycombe, Buckinghamshire, HP11 2LT.

8.4     You can contact us:

(a)      by post, to the postal address given above;

(b)      using our website contact form;

(c)      by telephone, on the contact number published on our website from time to time; or

(d)      by email, using the email address published on our website from time to time.

  1. Data protection officer

9.1       Our data protection officer’s contact details are: Michael Hawkins, 01494 462233.

Tailor Made Sofas
5.0
Based on 7 reviews
powered by Google
Jenny OsmanJenny Osman
11:53 23 Mar 23
This is a really professional and efficient company who really work with each customer as an individual. We have just had a sofa and two chairs recovered after they made the originals about 11 years ago. Melanie in particular spent a lot of time with us getting the right fabric and nothing was too much trouble. Her efficiency, knowledge and attention to detail is second to none. I am absolutely delighted with the end result, and I am impressed with the finished product. A very big thank you to every member of the team. I am happy to recommend them.
Robert HodgesRobert Hodges
15:30 08 Dec 22
Top notch service from start to finish. We are delighted with our new sofa, the advice we got before ordering right through to the timing of the delivery and the care taken to bring it into the building.
Peter DaviesPeter Davies
15:19 24 Jun 20
What a wonderful choice of sofas, chairs and sofa beds, and very helpful, knowledgeable, patient service! 🙂👍👍
JanJan
18:53 15 Aug 19
This company is fantastic, I'm very tall and suffer with my back ever so often, the time and the patience of the Melanie in the show room was wonderful, I had the sofa raised and was built perfect for me, It was delivered on time the chaps who delivered my lovely new corner unit were fabulous, all in all the experience with this company was above and beyond. I recommend 100%, A massive Thankyou to every member of the team at Tailor made sofas 👍
michael harbormichael harbor
11:58 03 Jan 17
Excellent service from start to finish. The choice available and advice given in the showroom was fantastic. Upon delivery the extra trouble taken to put the sofa in place was outstanding. And finally the quality of the sofa is superb. All our visitors over Christmas have expressed their approval. Well worth the overall expenditure and have already recommended the service to a friend.
Sarah HaleSarah Hale
14:40 01 Sep 16
I've just taken delivery and a footstool and sofa. Michael, Melanie and the team have been brilliant. I live in an old terrace house where the doorways aren't very wide, Michael and his colleague bought the sofa I wanted up to house to make sure it would get in and fit in the room before I bought it and Melanie was very good explaining about the different fabrics and ordering samples for me. A very happy customer. Thank you
Emma WildingEmma Wilding
11:02 05 Sep 14
We loved our first sofa so much we bought another one for our second home from this company. So much choice, colour, fabric, size, height. Very friendly company. Great product. Really happy and would definitely use again.
js_loader
Contact Us

Why Our Custom Sofas?

TailorMade Sofas believe in giving a high quality customer service, we ensure that every item made meets the high expectations of our customers. We manufacture to individual customers requirements and specifications.

Opening Hours

Open by appointment
10:00-17:00
Monday - Friday

Give Us A Call

01494 462233

Book An Appointment

Name